TERMS OF USE

Terms and Conditions
 
Placing an order on the INKA website implies that the buyer accepts the following terms of cooperation.
​The website www.inka-inka.fr is the sole property of the INKA company, as are all related rights. Any reproduction, in whole or in part, is subject to the owners' authorization. However, hypertext links to the site are permitted without specific requests if they are purely informational and not for commercial purposes.
 
1. Acceptance of Terms
​The customer acknowledges having read, at the time of placing the order, the specific terms of sale displayed on this screen and expressly declares their unreserved acceptance. These general terms and conditions of sale govern the contractual relationship between INKA and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, unless otherwise agreed in advance, expressly and in writing.
 
2. Ordering
 Orders must be placed on the website: www.inka-inka.fr or by mail to: INKA - Ms. Inessa REY - 340 Avenue du Val d'Arve
- 74300 Magland - France.
​
INKA confirms acceptance of the order to the customer at the email address provided. The sale will only be considered final upon confirmation of the order. INKA reserves the right to cancel any order from a customer with whom there is an existing dispute concerning payment for a previous order. The information provided by the buyer when placing the order is binding: in the event of an error in the recipient's contact information, the seller cannot be held responsible for any resulting inability to deliver the product.
 
3. Delivery
After order confirmation, INKA undertakes to deliver all items ordered by the buyer to its carrier within a maximum of 30 business days, provided the ordered products are in stock at the time of order validation (*).
This carrier is contractually obligated to INKA to deliver the order to the buyer's address as provided by INKA. Furthermore, for deliveries outside mainland France, the customer agrees to pay all import duties, customs fees, value-added tax, and any other taxes due under the laws of the country of delivery. All orders placed on the website www.inka-inka.fr are intended for the personal use of the customers. Customers and recipients of the products are prohibited from reselling the products, either partially or in full. INKA disclaims all legal responsibility if the customer fails to pay these taxes. The delivery method chosen by the customer cannot be changed once the order has been confirmed. The customer may choose whether or not to have the shipment tracked. If the customer chooses the "standard" delivery method, no tracking number will be provided. Delivery is made either by direct delivery of the product to the customer's mailbox, to the named recipient, or, in their absence, to another person authorized by the customer, the nearest RelaisColis point, or the nearest post office. Deliveries within the EEC are made by the postal service; for deliveries outside the EEC, international postal services are used. Always check your package upon arrival. Due to availability, an order may be delivered to the customer in several shipments. The customer will only be charged for one delivery. The order cannot be delivered in multiple shipments. In the case of a technical product, the customer should carefully check that the delivered device is functioning correctly and read the instruction manual provided.
In the event of visible defects, the buyer has the right to return the item under the conditions stipulated in this document. Please note that no deliveries can be made cash on delivery or to a post office box. (*)If a product is listed as available and several orders are placed simultaneously, it is possible that a stock shortage may not be indicated immediately upon order confirmation. In this case, INKA will inform you promptly and offer you an available alternative or a cancellation of your order.
 
* CHRONOPOST Special Conditions:
 
After being notified, and in case of absence, the customer can modify the initial delivery date directly with CHRONOPOST (within a maximum of 6 days from the initial date), and/or choose a different delivery point than the one initially chosen by the sender. This can be either a post office, a local pickup point (Pickup relay or CHRONOPOST agency) offered by CHRONOPOST within the initial delivery area, the address of a known neighbor, or a secure delivery location agreed upon with CHRONOPOST. If the customer does not collect their shipment before it is returned to the sender, a penalty of €10.90 will be charged or deducted from the refund amount. For some coastal islands, the delivery time may be extended by one day. For Corsica, and the day after public holidays, delivery may occur the same day without a guaranteed delivery time.
 
4. Cancellation - Withdrawal
 
INKA reserves the right to cancel Any order from a customer with whom there is a payment dispute regarding a previous order, or whose analysis data provided by anti-fraud control bodies proves detrimental to INKA, is excluded. Before the withdrawal period expires, you must send the seller: the standard withdrawal form, which is mandatory and provided with the contract, or another written statement expressing your intention to withdraw. Simply returning the goods without notification or refusing delivery is not sufficient to express your intention to withdraw. The customer is not required to provide a reason or justification for their decision. They have a period of fourteen clear days to exercise their right of withdrawal without penalty. The customer must return the new item(s), properly protected, in their original, undamaged packaging, along with all accessories, instruction manuals, and documentation, to the address provided in the withdrawal form available by clicking here. You must return the You must return the goods to INKA no later than 14 days after sending your withdrawal notice. You are responsible for the direct costs of returning the goods. If you exercise your right of withdrawal, INKA is obligated to reimburse all sums paid by the customer, free of charge, with the exception of shipping costs. Reimbursement is due within a maximum of 30 days. This right of return is only valid for complete products in their original condition (packaging, accessories, instructions, etc.) with proof of purchase. Items returned incomplete, damaged, or soiled by the customer will not be accepted, and the return shipping costs will be borne by the customer if they wish to have the goods returned after the right of withdrawal has been refused, if the conditions are not met. In accordance with Article L. 121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised by the consumer for "the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned unsealed." Returned for hygiene or health protection reasons" – this concerns health, hygiene, and cosmetic products.
 
5. Exchanges
The customer may request INKA to exchange an item ordered in error within fourteen calendar days from the date of receipt of the item. For the exchange to be granted, the item must not have been worn or used and must be returned in its original, undamaged packaging. No item will be shipped if the item to be exchanged has not been received beforehand by our services.
 
INKA reserves the right to charge shipping costs for the exchanged item based on the product's weight, handling, and shipping method.
 
6. Availability
 Product offers are subject to availability. Information on product availability is provided to customers when placing their order. In the event a product is unavailable after an order has been placed, the customer will be informed by email or telephone as soon as possible and may then cancel their order according to the Terms and conditions stipulated in Article 4.
 
7. Prices
 - The prices of products offered for sale by INKA are indicated in Euros, inclusive of all taxes.
- All orders are payable in Euros.
- INKA reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time
   the order is registered.
- Products remain the property of INKA until full payment is received by INKA.
 
8. Payment
The price invoiced to the customer is the price indicated on the order confirmation sent by INKA via the website www.inka-inka.fr.
The price of the products is payable in Euros, in full, on the day the order is placed. Payment for purchases can be made by check (bank or postal check), PayPal, bank transfer, or credit card. The order validated by the customer will only be considered effective once the relevant banking payment centers have given their approval. In the event of refusal by said centers, the order will be automatically canceled. Furthermore, INKA reserves the right to refuse any order. of a customer with whom a dispute exists. Crédit Agricole allows you to pay online via a secure banking server. Customers' bank card numbers are therefore sent directly to the bank's servers. Customer payments are processed directly by the bank in a completely secure and encrypted environment, without passing through the store's server. This is a particularly important guarantee, as card numbers are known only to INKA's banking partner (Crédit Agricole). In the case of payment by check, INKA will proceed with delivery after receiving the check. Only checks in Euros, drawn on a bank located in Metropolitan France and payable by a bank located in Metropolitan France, will be accepted. In the case of payment by bank transfer, INKA will proceed with delivery after receiving the transfer (it being understood that any bank fees associated with the transfer remain the responsibility of the customer). It is the customer's responsibility to notify INKA of the successful completion of the bank transfer in order to to expedite the processing of their order.
 
9. Disputes
This contract is governed by French law. INKA cannot be held liable for damages of any kind, whether material, immaterial, or physical, that may result from the malfunction or misuse of the products sold. The same applies to any modifications to the products made by the manufacturers. INKA's liability will, in any event, be limited to the amount of the order and cannot be invoked for simple errors or omissions that may have occurred despite all precautions taken in the presentation of the products. It is noted that, as a general rule and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual warranty requires that the buyer fulfill their financial obligations to the seller. Claims or disputes will always be received with careful attention, as good faith is always presumed on the part of those who take the time to explain their situation. In the event of a dispute, it is preferable that the customer first contact INKA to obtain a resolution. amicable solution. Failing that, the customer may bring the matter before the competent territorial courts in accordance with the provisions of the Code of Civil Procedure or Article 141-5 of the Consumer Code. For any other dispute, please refer to this website: http://ec.europa.eu/consumers/odr/. Please note that you also have the option of using a consumer mediator via this link: www.satizfaction.fr
 
. 10. Warranty
Products purchased on www.shop-story.fr are covered by the applicable legal warranty of 2 years from the date of purchase. In all cases, INKA cannot be held liable for non-compliance with the regulatory and legislative provisions in force in the country of receipt. INKA's liability is systematically limited to the value of the product in question at the time of sale, without recourse against the brand or the company that manufactured the product. In any event, the customer benefits from the legal warranty against eviction and hidden defects. (Articles 1625 et seq. of the French Civil Code). Provided the buyer proves the existence of a hidden defect, the seller is legally obligated to remedy all its consequences (Articles 1641 et seq. of the French Civil Code).
 
To learn about the procedures to follow regarding after-sales service for any problem or malfunction with a product, the customer can contact Customer Service by email using the contact form (INKA will respond within 48 hours). It is essential to keep the original packaging of the purchased items throughout the warranty period. To benefit from the product warranty, it is imperative to keep the order preparation slip provided with the shipment.
 
 * Warranties do not cover:

 - the replacement of consumables (batteries, bulbs, fuses, antennas, headphones, microphones, wear and tear of recording or playback heads, etc.),
 
- abnormal or improper use of the products. The customer is advised to carefully consult the instruction manual provided with the products,
 
- defects and their consequences related to Use not in accordance with the intended purpose of the product (professional, collective use, etc.),
 
- defects and their consequences related to any external cause.
 
Any product returned due to a defect will be subject to expert analysis to determine the cause. If the item is non-compliant or defective, it will be exchanged and refunded. However, if it turns out that the item in question is not defective, the request will be considered manifestly unfounded or abusive, resulting in the customer being required to pay the shipping costs so that they can take possession of their item. After a period of 60 days, if the customer has not contacted us or has not paid the applicable shipping costs, we will consider the request closed definitively.
 
11. Intellectual Property
All texts, comments, works, illustrations, and images reproduced on the website www.inka-inka.fr are protected by copyright. as part of intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorized, subject to any different or more restrictive provisions of the Intellectual Property Code. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior written authorization is obtained from INKA. Any total or partial reproduction of the INKA electronic catalog or website is strictly prohibited and will result in legal action.
 
12. Liability
The products offered comply with current French legislation and applicable standards in France. Of course, for any questions about the products, the customer can contact INKA customer service by email using the contact form. Most of the items sold on the website www.inka-inka.fr are not intended for children. Even if the objects do not present any danger to a responsible adult, many small parts could be ingested or prove dangerous for a child. Therefore, INKA cannot be held liable. In the event of an accident involving a product intended for adults purchased on the website and used by a child, INKA shall not be liable for any indirect or consequential damages arising from this agreement, including but not limited to loss of business, loss of profits, loss of opportunity, damages, or expenses that may result from the purchase of the products. INKA reminds users that it is prudent to back up the data contained in the purchased products. INKA shall not be liable for any loss of data or files, or for the damages defined in the preceding paragraph. The total or partial inability to use the products, particularly due to hardware incompatibility, shall not give rise to any compensation, reimbursement, or liability on the part of INKA. Hyperlinks may lead to or originate from websites other than www.inka-inka.fr . INKA disclaims all liability in the event that the content of these websites violates applicable laws and regulations.
 
13. Customs:
Product prices are indicated on the website. Prices are in euros, including VAT, but excluding customs duties and other taxes. When you order products from INKA for delivery outside the EU, you may be subject to import duties and taxes. These taxes will be collected when the package arrives at its destination. Any additional customs clearance fees are the responsibility of the buyer.
Customs policies vary from country to country, so you should contact your local customs office for more information.
Furthermore, please note that when you place an order with INKA, you are considered the official importer and must comply with all laws and regulations of the country in which you receive the products.
 
14. Legal Information
Providing the personal information collected for the purposes of distance selling is mandatory, as this information is essential for processing and shipping orders, issuing invoices, and establishing warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the The processing of personal information relating to customers has been declared to the French Data Protection Authority (CNIL) (CNIL Declaration No. 1364953 of May 18, 2009). Customers have the right (Article 34 of the French Data Protection Act of January 6, 1978) to access, modify, rectify, and delete their personal data. This request must be made by email using the contact form. Furthermore, INKA undertakes not to disclose its customers' contact information to any third party, whether free of charge or for consideration. For all texts and works presented on this site: © Copyright INKA. All copyrights reserved.
INKA is not responsible for the information provided. While INKA strives to keep it up-to-date and accurate, it cannot guarantee its accuracy. Please report any errors or omissions by writing to INKA - Ms. Inessa Rey - 340 Avenue du Val d'Arve - 74300 Magland - France or via the contact form. INKA verifies the quality of the recommended sites; however, INKA cannot be held responsible for, control, or guarantee the accuracy and timeliness of the information published on the websites of the companies, organizations, or private individuals to which links are provided. The trademarks mentioned belong to their respective owners.