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DELIVERY

DELIVERY OPTIONS

Delivery of all our items is free to France, Germany, Austria, Belgium, the Netherlands, Italy, Spain, and Portugal.

Shipping options may vary depending on the delivery address, the time you place your order, and item availability.

Please note that deliveries are made on business days.

During peak periods and sales, delivery may take longer, and some delivery methods may not be available.
If your order includes products from multiple brands, these may be delivered in separate packages via different carriers.

You will be able to see the available delivery options for each package during checkout.
After placing your order, the packages being shipped separately will be listed in your order confirmation and on your INKA profile.
Delivery location information will be available via a tracking link in your delivery confirmation.
Please note: some options may not be available depending on the time you place your order.

TRACK YOUR ORDER

As soon as your order is packaged, we will send you an email with delivery information and a link to track your order online.

You can also track your order by logging into "My Account" and going to "My Orders."

Please note : Our standard delivery time is 2-5 days, but it may take a little longer, and we want to give the carrier every chance to deliver your package.

If you do not see any updates in the tracking for 10 days, please contact customer service.

WHO WILL DELIVER MY PACKAGE?

We work with several carriers in different countries: La Poste, Colissimo, Mondial Relay, Colis Privé, GLS, DHL, and FedEx.

Please note that delivery to France, Germany, Austria, Belgium, the Netherlands, Italy, Spain, and Portugal is free.

UNDELIVERABLE PARCELS

If a parcel cannot be delivered due to errors in the delivery address, refusal upon delivery, or damage during transport,
it will be automatically returned to INKA and refunded upon receipt at the warehouse.

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing your order quickly, which means we cannot make any changes to it once it is confirmed.
This includes changing the delivery address.

However, you can cancel your order and place a new one, as there is a short cancellation period after order confirmation.

Log in to My Account and view your online orders under My Purchases.

If the "Cancel Order" button is visible, you can select this option to cancel your order.

Otherwise, it is too late to cancel your order as it is already being processed.

If necessary, you can inquire about return and refund options.

ADDITIONAL DELIVERY DETAILS:

Packages are delivered against signature, except for Locker deliveries.
You will receive a message from the carrier (email and SMS) regarding the delivery of your package.
If you cannot be present on the scheduled delivery day, you can reschedule the delivery date or choose another delivery method (delivery to a pickup point).
If you refuse to accept your package, you will have to wait for its return to our warehouse.
You will find more information regarding our Exchange and Return Policy or your right of withdrawal in our Returns and Refunds Conditions.

We primarily ship our products directly from the manufacturers.
For this reason, we use different shipping methods depending on product availability (La Poste, Colissimo, Mondial Relay, Colis Privé, GLS, DHL, FedEx).

Bags may be shipped from Italy or France (depending on stock availability).
- Shoes from France, Germany, or Poland (subject to availability).
- Bed linen from the Netherlands or France (subject to availability).
- Clothing and lingerie from France, Germany, the Netherlands, or Poland (subject to availability) .

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