Payments, promotions and gift cards
We offer various secure payment methods so you can choose the one that best suits your needs:
Debit or credit card.
Pay for your purchases in real time with your debit card or choose to pay later with your credit card.
We accept Mastercard, Visa Electron, Visa and American Express. The choice is yours!
PayPal
Protect your data and pay faster with just your email address and password. Please note that you will complete your purchase on the PayPal website. Furthermore, if you link your PayPal account to your Inka account, you can save your information and save time on every purchase.
Klarna
You can pay for your purchase in 3 installments for an amount ranging from €30 to €1,000.
The first payment is made at the time of purchase and the remaining payments will be periodically charged to your card.
Furthermore, if you have an account, you can save your payment details and save time when shopping.
Order shipping and tracking
Delivery times and shipping costs vary depending on the delivery method you choose for your purchase.
During sales and promotional periods, delivery times may be slightly longer than usual:
*Orders placed after 12pm (CET), on weekends or public holidays will take one business day for delivery
moreover.
If you choose delivery to a Pickup Point, please check the delivery time indicated by the carrier in the email you will receive and follow the instructions.
Don't forget that we will notify you by email when you can collect your order at the location you have chosen.
Exchange and Refund
You have 30 days from the date your order is shipped to exchange or return your items.
If you have made a return, your package may take several days to arrive at our warehouses.
You will receive an email when we process the refund for the items or, in the case of an exchange, when we send the new size you requested.
You will receive your refund within 3 to 14 days after we receive the items in our warehouse.
We will refund you using the same payment method you used to pay for your order.
You will receive an email when the refund is confirmed.
It will appear on your account depending on your bank's processing time.
Exchanges and returns will be processed in the same manner as the original purchase.
Please note that clothing must retain its tags and be in perfect condition.
Some items cannot be exchanged or returned for hygiene reasons: masks, hand sanitizer, bath products, lingerie, underwear
Perfumes, candles and other cosmetic products must be returned in their original sealed packaging.
Items purchased with a gift card can only be exchanged for other items of equal or greater value than the original purchase; no returns are permitted.