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EXCHANGES, RETURNS AND REFUNDS

RETURNS

If you are not satisfied with your order, you can return it within 30 days of receipt.
Items must be in good condition and have all tags attached. For more information, please see our terms and conditions.
Return shipping costs €2.95 for items ordered online.

Note : For defective items, please use the returns portal and select the corresponding reason for return
(free return shipping).

Now that our return process is fully digital, you will no longer receive a return form
or return label in your package.
Simply register your return online. You will receive a return label electronically to your email address.
*The return label is valid for France only.

REFUSAL TO ACCEPT THE PACKAGE

What happens if you refuse a package?

In the case of a cancellation, the return shipping costs will be your responsibility and will be automatically deducted from your refund,
even if the initial shipping costs were free.
Your refund will be processed after we receive the item at the merchant's warehouse and verify its condition.

If you refuse to accept your package, you will need to wait for it to be returned to our warehouse.
Once we have processed your return (refusal of delivery) at our warehouse, we will send you a
return notification email.
Shipping costs in this case (refusal of delivery) are non-refundable.
Please allow 14 days for your refund to be processed.
You will receive your refund via the same payment method used for your purchase.REFUND:

REMBOURSEMENT

We will refund you to the same payment method you used for the purchase.

Please allow 14 days for it to reach the warehouse.

If more than 14 days have passed and your return is still not registered, please contact customer service.

Please allow 7 business days for the refund to be credited to your original payment method.

For card or PayPal payments ,

please allow 14 days for your refund to be processed.
Once we have processed your return at our warehouse, we will send you a return notification email.
If you still haven't received your return email after 14 days, please contact us with your
order number; our team will be happy to assist you!
For Klarna

Klarna

if you wish to return an item purchased with Klarna, you can pause your payment using the
"Report a Return" function.
Go to My Account, Klarna Payments to report your return.

Please note that if your Klarna order is delivered in multiple packages, we recommend returning the entire
order in one package.
This will simplify the process for you and be more environmentally friendly.

As soon as your return is processed, Klarna will send you an updated statement. Klarna will then debit the remaining payments
from your card according to the scheduled payment plan.

If you have already paid for the returned items, Klarna will issue a refund to the card used for your purchase.

For any questions regarding your refund, please contact Klarna directly.
For any questions regarding the package you returned, please contact INKA customer service.
EXCHANGES
ÉCHANGE

If the product you purchased is not suitable or if you wish to exchange it for a different size or color, you can
return it for an exchange.

CONDITIONS FOR MAKING AN EXCHANGE

You must make the exchange within the specified timeframe.

You have 14 days from the date you received your order.

Items must be in their original condition and retain all tags.

Simply select the items you wish to exchange and the size or color you would like to receive (contact us).

You must return the items you wish to exchange within 14 days of receiving
your order.

If we have not received the items for exchange after this period, your exchange request
will be cancelled.

confirming receipt of your package
email

The exchange (reshipment) will be processed within 2-5 days, provided the item you choose is in stock.

If the item is not available at the time of the exchange, the reshipment time may be longer.

All shipping costs for exchanged items are the responsibility of the buyer (Exception: the item has a hidden defect).

If you wish to modify or cancel your exchange request, please contact us so we can process it .

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